Region's Dedicated BPO Free Zone

Business Setup in Dubai Outsource City

Dubai Outsource City (DOC) is the region’s dedicated free zone for outsourcing and business process outsourcing (BPO). Part of the TECOM Group, DOC is purpose-built for contact centres, shared-services operations and back-office functions — the natural home for outsourcing providers.

We manage your Dubai Outsource City setup end to end — company structure, license activities, facility selection, registration, visas and corporate bank account introduction — working directly with the free zone.

[ SCALABLE OPERATIONAL HUB ]

TECOM Group Governance

Established as the Dubai Outsource Zone and rebranded in 2015, DOC sits within Dubai’s knowledge and technology cluster, built specifically for the outsourcing industry.

[1.0 / BPO INFRASTRUCTURE]

About Dubai Outsource City

DOC infrastructure is suited to large-scale contact-centre and back-office operations, providing reliable connectivity, large floor plates, and proximity to a multilingual talent pool. The zone supports both third-party outsourcing providers and in-house captive operations.

Why Choose Dubai Outsource City

[1.1]

Built for outsourcing — purpose-designed for BPO, contact centres and shared services.
100% foreign ownership — full ownership with no local partner required.
Scalable operations — large floor plates and connectivity for high-headcount operations.
Multilingual talent access — proximity to Dubai’s diverse, multilingual workforce.
TECOM ecosystem — connected to Dubai’s wider knowledge and technology clusters.
Tax efficiency — 0% corporate tax on qualifying income for a Qualifying Free Zone Person, and full repatriation.

License & Activity Groups

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Licenses focus on outsourcing and service activities including:

Contact-centre services — customer service, sales and support operations.

Business process outsourcing — finance, HR, administrative and back-office services.

IT and knowledge outsourcing — ITO, KPO and shared-services activities.

Support and processing services — document management, data processing and related services.

[1.3 / ENTITY & TAX]

Legal Formations & Ownership

DOC offers structures and permits suited to companies and individual professionals.

Free Zone LLC (FZ-LLC / FZCO) For one or more shareholders.

Branch Frameworks A branch of an existing UAE or foreign company.

Freelancer Permit For individual outsourcing professionals.

Companies enjoy 100% foreign ownership and full repatriation of capital. Qualifying Free Zone Persons benefit from 0% corporate tax on qualifying income.

[1.4 / INFRASTRUCTURE]

Available Facilities

Large floor-plate offices: Open-plan space for contact centres.
Fitted/serviced offices: Ready-to-use space for smaller teams.
IT/Connectivity: Reliable infrastructure for service operations.
Co-working: Flexible space for startups.

[1.5 / OPERATIONAL WORKFLOW]

DOC Setup Process

01. Consultation
Confirm outsourcing activities and structure.

02. Name Reservation
Secure name and preliminary approval.

03. Facility Selection
Match to space requirement.

04. Documentation
Submit incorporation documents.

05. License Issuance
DOC issues your trade license.

06. Establishment Card & Visas
Process visas and Emirates ID.

Frequently Asked Questions

Ideal for contact centres, BPO providers, IT and knowledge outsourcing, and captive service centres.

Yes, the zone is set up for large workforces, with infrastructure planned around high-headcount operations.